Returns & Refunds Policy

Thank you for choosing nicotinedubai.shop. We are committed to delivering premium, fully compliant nicotine pouches to our customers across the UAE. If you are not completely satisfied with your purchase, our team is here to help.

1. Returns

You may request a return within 3 days of receiving your order. To qualify for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original sealed packaging

  • The seal must be fully intact and unbroken

  • The item must be returned in the same condition as delivered

  • A valid proof of purchase (order number or receipt) is required

Important:
For hygiene, safety, and regulatory reasons, we cannot accept returns of any opened, unsealed, or used nicotine products.

2. Refunds

Once your return is received, our team will inspect the item and notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 7–10 business days for the amount to appear in your account

If your refund does not appear after 10 business days, please check with your bank or payment provider, as their processing times may vary.

3. Exchanges

We only offer exchanges for items that are defective or damaged upon delivery.

To request an exchange:

Please note:

  • Only regular-priced items are eligible for refunds

  • Sale or discounted items are not refundable

4. Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Shipping fees are non-refundable

  • If a refund is issued, the cost of return shipping will not be included

5. Contact Us

If you need assistance with a return, refund, or exchange, our support team is ready to help:

📧 Email: support@nicotinedubai.com
🌐 Website: https://nicotinedubai.shop/